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Privacy Policy
Last updated: October 2025
At MetroCity Rentals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that data.
By using our website, booking our services, or contacting us, you agree to the terms outlined here.
Information We Collect
We collect information to provide and improve our services, process your bookings, and maintain communication with you. This includes:
Personal Information
- Name
- Email address
- Phone number
- Billing address or delivery address
- Payment details (processed securely via our third-party payment processor)
Usage Information
- IP address, browser type, and device data
- Pages visited, time spent on site, and referral links
- Cookie and analytics data (for site functionality and performance tracking)
We collect this information when you browse our site, fill out forms, or complete a booking.
How We Use Your Information
Your data helps us provide a smoother, safer experience. Specifically, we use it to:
- Process and confirm orders or rental requests
- Communicate about deliveries, pickups, and service updates
- Improve our website, products, and customer service
- Comply with legal or regulatory requirements
We may also send limited marketing or reminder emails, which you can unsubscribe from at any time.
How We Store and Protect Your Data
We take your privacy seriously.
- Personal data is stored securely using encrypted systems and trusted hosting providers.
- Payment data is processed through PCI-compliant third-party gateways; we do not store full payment details.
- Access to customer information is limited to authorized staff who need it to fulfill your order or provide support.
We retain data only as long as necessary to provide services and comply with legal obligations.
Sharing of Information
We do not sell, rent, or trade your personal data.
We may share limited data only with trusted third parties that help operate our business — such as:
- Payment processors
- Delivery logistics partners
- Analytics or advertising services (Google Analytics, Meta Ads, etc.)
These partners are required to maintain strict confidentiality and use your information only to provide their contracted service.
Your Rights
You have the right to:
- Access and review the information we have about you
- Request corrections or deletions of your data
- Withdraw consent for data use (where applicable)
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, contact us at [your business email].
Third-Party Links
Our website may include links to third-party pages, such as payment providers or partners.
We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.
Children’s Privacy
Our services are intended for individuals 18 years or older.
We do not knowingly collect or store personal data from minors. If we learn that we’ve received data from a child under 18, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes.
The updated version will be posted here with a revised “Last Updated” date.