Last updated: October 2025

Your satisfaction matters to us. This policy explains how we handle refunds, cancellations, and credits.

1. Cancellations

• Cancellations made 24 hours or more before delivery receive a full refund.
• Cancellations made less than 24 hours before delivery are subject to a $50 service fee.
• If our team has already dispatched for delivery, no refund can be issued.

2. Rescheduling

• You may reschedule your rental once at no cost with at least 12 hours’ notice, based on availability.
• Short-notice reschedules may result in a fee to cover transport and scheduling costs.

3. Refund Eligibility

Refunds are available only in the following cases:

• MetroCity Rentals cancels due to weather, mechanical, or logistical reasons.
• Duplicate charges or billing errors verified by our team.
• Early pickup requests will not result in partial refunds for unused time.

4. Non-Refundable Fees

• Mileage beyond 20 miles, overage charges, and additional day fees are non-refundable.
• Refunds are not available for misuse, overloading, or disposal of prohibited materials.

5. Refund Method

All approved refunds are processed to the original payment method within 5–7 business days.